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Frequently Asked Questions

FAQ'S & HELP

Q What is 'My Account'?
Q What are the benefits of becoming a registered user?
Q How can credits be redeemed?
Q What do I do if I have forgotten my password?
Q What are the different payment modes available?
Q Is it safe to enter my credit card number online?
Q What is Cash on Delivery & how do I place Cash on Delivery (COD) order?
Q Why is the COD option not available to me?
Q Are there any hidden charges when I make a purchase on Healthcart.lk?
Q How do you ship the items that have been ordered?
Q Do you ship to international locations?
Q How can I track my order?
Q Are all the items genuine products?
Q How long do you take to dispatch an order?
Q What are the Warranty terms for products offered?
Q What are the delivery charges?
Q What is the general return policy on healthcart.lk?
Q What taxes are applicable for products and services?
Q What should I do if I receive a defective item?
Q Is there a category specific policy for returns?
Q What is a Promo Coupon / Discount Code ?
Q Can I club two coupons in one purchase?
Q What if I receive a wrong item?
Q How do I use a Promo Coupon / Discount Code?
Q What is the validity period of reward points?
Q How can my business be featured on healthcart.lk?
Q Questions or Additional Information